Please note that we cannot ship to P.O. Boxes at this time!

FAQ old


What is the mattress made of?

How long will the baby be able to use the Baby Box?

How do most parents use the baby box?

How do you choose the products that you include in your Baby Boxes?

Are there any special warnings on the Baby Boxes?


What do you charge for shipping?

Do you ship internationally, and if so, what is the shipping charge?

How long will it take me to receive my order?


I work for a hospital, clinic, government or charitable group. Do you offer discounts on bulk orders?

How do I become a wholesaler?

I own a baby-related company. How do I get involved and become a sponsor?

Do you work with any charities?


How do I find out about sales?

How do I get a Baby Box for a giveaway on my blog?

How do I qualify for a free gift?


What's so great about Baby Boxes as opposed to say...Pack n Plays?


Return Policy

Privacy Policy


What is the mattress made of?

All of our mattresses are firm foam pads which have been independently certified as non-toxic and safe by CertiPUR-US laboratories. Specifically, they adhere to the following:

- No PBDE flame retardants

- No prohibited phthalates

- No ozone depleters (CFCs)

- No mercury, lead or heavy metals

- No formaldehyde

We are dedicated to providing babies with a safe sleeping environment!

How long will the baby be able to use the Baby Box?

It depends on how quickly your baby grows, but most babies are comfortable in their Baby Box until 8 months of age. We recommend that babies cease using their Baby Box as a primary sleep space once they can pull themselves up independently. Once they have gotten too big, the Baby Box is perfect for storing toys or as a keepsake chest.

How do most parents use the Baby Box?

Most parents use their Baby Box as a safe spot for baby to sleep at night. These parents generally keep their box right next to their bed.

Other parents use the Baby Box as a place for baby to relax or nap during the day; they often keep the Baby Box in the kitchen or living room and use it (somewhat like a playpen) while they are in that room. Baby can rest safely while mom and dad are busy cooking, folding laundry, taking care of other kids, and so on. Once baby is too big for the box, it can be re-purposed as a storage box for toys or all of those tiny onesies that no longer fit!

How do you choose the products that you include in your Baby Boxes?

We are obsessed with finding nothing but the very best baby products! We've spent countless hours pouring through all the research and vetting hundreds of products, so we know exactly what babies love and need the most. In addition to our own experience with children, we are also constantly asking moms for feedback and suggestions. If you’re a mom with something to say, we’d love to hear your thoughts! Please email us at

Are there any special warnings for the Baby Box?

We ask that you exercise common sense caution. This includes keeping the Baby Box away from open flame, not getting it wet, and never using the lid while baby is inside. The lid is for storage purposes only. In addition, please do not transport the Baby Box while the baby is inside if any tripping hazards are present in the room (stairs, toys, rugs, etc...) and never lift the Baby Box with baby inside once he or she exceeds 15 lbs. Always keep the Baby Box on the floor or on a study wide surface such as a coffee table. Setting the Baby Box on a narrow and/or unsturdy surface presents a falling hazard.


What do you charge for shipping?

Within the United States, shipping is FREE!

Do you ship internationally, and if so, what is the shipping charge?

We offer flat rate shipping of $29.95 to the following locations:



















We offer flat rate shipping of $49.95 to the following locations:


Czech Republic








We offer flat rate shipping of $59.95 to the following locations:



South Africa



We offer flat rate shipping of $69.95 to the following locations:

Australia (NOTE: Australian customers save $45 on shipping by ordering directly from our Australia office at





Hong Kong







New Zealand






If your country is not listed, please email and we will arrange something special for you.

How long will it take for me to receive my order?

We strive to ship all direct to consumer purchases within 72 hours of order receipt. Delivery time will depend upon your location. Typically, US west coast orders arrive within 2 business days of leaving our warehouse, US central orders arrive within 4 business days of leaving our warehouse, and US east coast orders arrive within 5 business days of leaving our warehouse. International orders typically arrive within 10-14 business days. You may always reach us at for prompt tracking information.


I work for a hospital, clinic, government or charitable group. Do you offer discounts on bulk orders?

Yes, we do! Please visit our Wholesale Information page by clicking HERE.

How do I become a wholesaler?

Please contact Michelle at to begin the process. Thank you for your interest!

I own a baby-related company. How do I get involved and become a sponsor?

If you would like to contribute a sample or coupon to our box, we’d love to hear from you. Please email for more information.

Do you work with any charities?

Yes! Helping new parents worldwide provide quality care for their infants regardless of socioeconomic status is at the heart of The Baby Box Co.’s mission.


How do I find out about sales?

Sign up for our mailing list HERE! We only send out emails once or twice a month, and they almost always contains promo codes or information on current sales. You should also follow us on our social media sites! We're on Facebook, Twitter, Pinterest, and Instagram.

How do I get a Baby Box for a giveaway on my blog?

Please contact Michelle at to discuss the details.

How do I qualify for a free gift?

Send a photo of your baby relaxing in one of our Baby Boxes to (or simply post the photo on our Facebook page with the hashtag #mybabybox), and we will mail you a free swaddle!


How are Baby Boxes different than Pack n' Plays and Pepi-Pods?

Many organizations are in the process of switching from Pepi-Pods and Pack n’ Plays to Baby Boxes. Naturally, one of the primary factors is cost. Baby Boxes wholesale for less than 50% of the cost of Pepi-Pods and Pack n’ Plays, thereby allowing non-profits, hospitals, governments, and other institutions to reach double the number of new parents without increasing their program budgets. An extended reach = more lives saved and that is a huge factor in the ever increasing rise of Baby Boxes’ popularity.

In terms of Pack n’ Plays, groups which have been moving away from the Cribs to Kids program in coordination with Graco in favor of Baby Boxes have done so due to the following recurring complaints about Pack 'n Plays:

(1) Pack 'n Plays are difficult to set up, and they can in fact be dangerous if they have not been set up correctly. Baby Boxes are distributed to new parents pre-assembled, so this is not a concern for institutions with a Baby Box program as opposed to a Pack n’ Play program.

(2) Pack 'n Plays are a hassle to transport, which is especially an issue for itinerant families that frequently move from place to place. The Pack 'n Play has to be disassembled and then re-assembled each time it is moved, which is a huge hassle. When a family with a Baby Box is moving from one location to another, they simply fill it with baby's items, using it as a convenient caddy.

(3) Pack 'n Plays take up a large amount of space. Many of the low-income families who receive our Baby Boxes through outreach programs live in small apartments or shared spaces, so the Pack 'n Play takes up far too much space to be practical. The Baby Box is nice and compact, just the right size to hold a baby without taking up unnecessary extra space.

(4) The Pack 'n Play mattress is not very comfortable; if baby can't sleep due to discomfort, parents are more likely to bring their baby into bed with them. The Baby Box mattress is much more comfortable and designed to prevent against discomfort, reducing the likelihood of dangerous co-sleeping incidents.

(5) Pack 'n Plays are not sustainable. Once Baby Boxes have been outgrown, on the other hand, they are re-purposed as storage or toy boxes, and they can even be recycled at the end of their life span, making them the more sustainable choice. For this reason, our company was nominated for Natural Child World's 2014 Eco Excellence Awards.

In terms of Pepi-Pods, while we would certainly advocate their benefits for reducing infant mortality over Pack n’ Plays, there are several key reasons why Baby Boxes are a stronger choice for outreach programs:

1) Pepi-Pods are made of plastic, which is not optimal for babies and bad for the environment.

2) Babies outgrow Pepi-Pods at approximately 5 months of age whereas Baby Boxes serve as a primary sleep space for little ones until approximately 8 months of age. As taken directly from the Change for Our Children website: “Twenty percent of sudden infant deaths are of babies aged 5 months or more; an age when most babies have outgrown a Pepi-Pod.” Baby Boxes address that additional 20% of infants, and that is significant.

3) Pepi-Pods are not the best option for all babies, as Change for Our Children’s website states, they are designed for babies who are more vulnerable, “being born before 37 weeks or weighing less than 2500 grams”. With 39+ weeks being the typical gestation period, it is optimal for Baby Boxes to be implemented in an outreach effort since they are equally effective for premature infants and full term babies, thereby removing exclusivity from the program’s equation.

Our company has served thousands of parents via Baby Box direct sales and community programs. We have an Advisory Board with sound experience, we actively facilitate infant safety research, and outreach is a cornerstone of our business model. We love what we do and we look forward to collaborations which enable us to distribution life saving Baby Boxes to as many families in need as possible. Please email for more information and thank you for visiting!


Refund Policy

We are happy to offer you a full refund (excluding postage, $35.00 for the mattress and $25.00 for the sheet) on items returned in their original, unused condition with all tickets and tags attached along with proof of purchase within 7 days of receipt.

We are unable to exchange or refund any product which is damaged or shows any signs of wear. Our mattresses and sheets are non-returnable and non-refundable due to hygiene reasons. Customer safety is our top priority, we do appreciate your understanding.

When mailing your parcel back to us, please make sure you include all relevant paperwork to allow us to process your refund or exchange smoothly.

We ask that any items returned to us be well wrapped to avoid damage in transit. We also recommend you obtain proof of postage to cover you should your package get lost along the way. Please note we do not cover the postage costs of your returns parcel. Finally, please allow up to 21 days for us to process your return once approved.

In the unlikely event that you receive an item that is faulty, please email us at and we will give you a reference number to include in your return. We will where possible arrange a replacement or refund, and of course reimburse you for your return postage costs.

If you wish to change you order once it has been confirmed, unfortunately we will be unable to do so. However if you wish to cancel your order completely, please email us at and, providing your order has not been shipped, we will arrange a refund. Once your order is in transit, we will have to wait until you return your package to us in its original condition to provide a refund.

Our mailing address for returns is as follows:

The Baby Box Company
12915 S Halldale Ave
Gardena, CA 90249

Thank you for your business.

What is your privacy policy?

Please see below for the details on our privacy policy:

I. What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

II. How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

III. How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

IV. Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

V. Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

VI. How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

VII. Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

IX. Your consent

By using our site, you consent to our privacy policy.

Signup for Awesome

Enter your email address for stock alerts, discounts, promotions and more!