FAQs

About Baby Boxes

 

Where do I qualify to get a free Baby Box?

The Baby Box Co. is offering a universal Baby Box educational program in a growing number of territories. In order to redeem a free Baby Box you will need to:

  • Register for a free education program where the Baby Box University is active
  • Complete a quiz covering health and safety topics in a brief video course

Here is where the universal baby box program is currently active. Please check back here for updates as we expand into additional regions.

  • USA Statewide: Alabama, California, Colorado, Iowa, Minnesota, New Jersey, Ohio, Texas, Virginia, Wisconsin
  • USA Limited: Florida, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Michigan, Mississippi, Missouri, Montana, New Hampshire, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Washington, Wyoming
  • Canada: Nationwide
  • England: Nationwide
  • Republic of Ireland: Limited

 

I signed up—why didn’t I get a Baby Box?

Joining Baby Box University is the first step to qualifying for a Baby Box.

You must complete a video education course for your region and pass the quiz to see your options to ship or pick up your box (availability varies by region).

 

How do most parents use the Baby Box?

Most parents use their Baby Box as a safe spot for baby to sleep at night. These parents generally keep their Baby Box on the ground right next to their bed.
Other parents use the Baby Box as a place for baby to relax or nap during the day; they often keep the Baby Box in the kitchen or living room and use it while they are in that room. Baby can rest safely while mom and dad are busy cooking, folding laundry, taking care of other kids, and so on. Once baby is too big for the Baby Box, it can be re-purposed as a storage box for toys, as a keepsake chest, or as a fun educational upcycling project!

 

How long will the baby be able to use the Baby Box?

It depends on how quickly your baby grows. In first world countries a majority of parents report use of their Baby Box as a primary sleep space for their child until approximately 5-6 months of age. In many of the developing countries where we distribute, infants receiving our Baby Boxes are malnourished and living in less-than-ideal conditions; these factors can contribute to slower development. We have found that children being raised in these more vulnerable communities tend to use their Baby Box until approximately 8 months of age. Our recommendation is for babies to cease using their Baby Box as a primary sleep space once they can pull themselves up independently. A baby who can roll, however, is perfectly safe inside his or her Baby Box, and the box will not tip over as long as it is on a sturdy surface.

 

What safety standard do Baby Boxes meet?

Our Baby Boxes meet or exceed all applicable tenets of the CPSC, Health Canada and EN standards.

 

Are there any special warnings for the Baby Box?

You can read The Baby Box Co.’s required warnings on the bottom exterior of every box. We also ask that you exercise common sense caution. This includes keeping the Baby Box away from open flame (though tests do show that it has a very safe, slow burn rate, which is in fact much lower than many other comparable sleeping spaces for infants). You should also not let the Baby Box get excessively wet. While you can easily wipe off spit-up, drool, or milk, the Baby Box should not be left out in the rain or placed in the bath. In addition, please do not transport the Baby Box while the baby is inside as this presents a tripping/falling hazard. Always keep the Baby Box on the floor or on a sturdy, wide surface such as the floor or a coffee table.

 

What is the mattress made of?

All of our mattresses are firm foam pads which have been independently certified by CertiPUR-US laboratories. Specifically, they adhere to the following:

  • No PBDE flame retardants
  • No prohibited phthalates
  • No ozone depleters (CFCs)
  • No mercury, lead or heavy metals
  • No formaldehyde

We are dedicated to providing babies with a safe sleeping environment!

 

What are the care instructions for the sheets?

Wash your 100% cotton fitted sheets in warm (not hot) water, and then tumble dry on low. Do not dry clean, and if you iron the sheets, do not let the iron’s temperature exceed 110℃.

 

How do you choose the products that you include in your Baby Boxes?

We are obsessed with finding nothing but the very best products for parents! We’ve spent countless hours poring through all the research and vetting hundreds of products, so we know exactly what parents love and need the most. In addition, we always confer with the medical professionals on our Advisory Team before including a product. We are also constantly asking parents for feedback and suggestions. If you’re a parent with something to say, we’d love to hear your thoughts!

 

Why did my Baby Box come without a lid?

The Baby Box Co. is always looking for ways to better accommodate our families. We are no longer producing the lids to the boxes being distributed for free through the Baby Box University program as feedback has been that the lids are not used by the majority of our families. This new approach also cuts down the costs of the box manufacturing, which enables us to produce more boxes and serve even more families. We do offer lids for purchase through our online store for parents who want to retain their Baby Box for keepsake storage. Please note that lids are NOT for use while baby is inside; the lids are solely intended for storage purposes.

ABOUT BABY BOX UNIVERSITY

 

What will I learn?

Videos cover topics relevant for all parents, like nutrition, sleep and child safety. There is also content for expectant parents about pregnancy and childbirth.

 

What do you mean by experts?

We partner with multiple healthcare organizations, and their qualified professionals teach our video courses. Examples include OB/GYNs, pediatricians, nurses, nutritionists and sleep therapists.

 

How long are the courses?

Each course is about 10 minutes long and consists of several 1 to 2 minute long parenting videos.

 

Is Baby Box University content only available in English?

Baby Box University has courses in some regions that offer languages other than English. Depending on your area, your course may be available in Spanish, French, Arabic, Chinese, or Polish.

 

Can I take a course for a lifestage that is earlier or later than the lifestage my child is currently experiencing?

You are eligible to take any course that is within 3 months of your child’s age.

 

How long do the quizzes take?

Each quiz usually takes 3-5 minutes to complete, but you can go at your own pace.

 

Do I have to “pass” to get my reward?

To help you get the most benefit from your course, we’d like you to answer all the questions correctly. But you can take it as many times as you need to, there are no trick questions, and you can re-watch the videos to help you out.

 

Do the courses or quizzes cost money?

No! We will never charge for our courses, because we believe all parents and caregivers should have access to information they need to care for their kids.

 

How do I know what reward I will receive?

Our first course provides parents a free Baby Box. Additional courses and rewards are based on the developmental stage of your child. See our “Courses & Rewards” page for a complete list.

 

How do I get my reward?

Rewards are distributed nationally (excludes AK and HI) with free pickup at our partners or shipped to your home for a small fee. When you complete your quiz and claim your reward, you’ll see the pickup locations or shipping options for your location.

 

Does my reward include free shipping?

Shipping is available at a low cost if there are no pick up locations within 20 miles of your address. When you complete your quiz and claim your reward, you’ll see the pickup locations or shipping options for your location.

 

What new rewards will you be adding?

As we expand our partnerships, we may offer additional care products, or digital vouchers for free baby and toddler products and services.

 

What do you mean by ‘customized learning?’

As your child grows, we’ll send you expert information tailored to their age and development. Examples include what to expect at different milestones, problem-solving strategies, and how to handle key safety issues.

 

When will new courses become available?

We’re always teaming up with new healthcare partners and adding new content to our site. We’ll email you when we have new courses that are right for you.

 

How do I access new courses?

Follow the link in your email, or just login to your account at BabyBoxCo.com

About SIDS

 

Help family members, babysitters, daycare workers— EVERYONE—reduce your baby’s risk of SIDS and ensure a safe sleep area for your baby. Share these safe sleep messages with everyone who cares for your baby or for any baby younger than one year of age.

This sleep safety information is adapted from information provided by the Eunice Kennedy Shriver National Institute of Child Health & Human Development.

 

What is the best way to reduce my baby’s risk for SIDs?

Placing your baby on his or her back to sleep for every sleep time is the very best way to reduce the risk of SIDS.

 

Will my baby choke on spit-up if placed on their back to sleep?

No. Healthy babies naturally swallow or cough up fluids – it’s a reflex all people have. Babies might actually clear fluids better when on their backs.

 

What if my baby rolls onto the stomach on his or her own during sleep? Do I need to put my baby in the back sleep position again if this happens?

No. Rolling over is an important and natural part of your baby’s growth. Most babies start rolling over on their own around four to six months of age. If your baby rolls over on his or her own during sleep, you do not need to turn the baby over onto his or her back. The important thing is that the baby start off every sleep time on his or her back to reduce the risk of SIDS, and that there is no soft, loose bedding in the baby’s sleep area.

 

Can I use a sleep positioner or wedge?

No. Sleep positioners and wedges are now considered suffocation hazards. Only a few years ago these were marketed as SIDS prevention devices, yet now they are known to be dangerous. If your baby spits up a lot or has been diagnosed with gastroesophageal reflux, you may consider raising the head of the Baby Box or crib mattress. Remember, nothing goes in the Baby Box or crib except the baby and a tight fitting crib sheet.

 

I like to sleep with my baby, especially when he or she needs to feed during the night. Is this safe?

Unfortunately, sleeping with your baby in the same bed, or “co-sleeping,” puts your baby at significant risk for suffocation. It is especially dangerous to sleep with your baby on a couch, a waterbed, or a bed with a comforter. Sadly, many babies die when they get wedged between a parent and a couch cushion or get their faces buried in bedding. Instead of co-sleeping, try using a Baby Box or bedside bassinet to make life easier when your baby wakes frequently in the night. Be sure that your baby’s bed is SIDS safe — many beds such as Moses baskets and beds with soft bedding and blankets are not safe.

 

I have a crib set with a bumper, blanket, stuffed animal, and other matching pieces. Is it safe?

No. Nothing should go in a sleeping space except the baby and a tight fitting crib sheet. The “crib sets” marketed by many retail stores include many unsafe items.

 

How long should my baby sleep on his or her back?

The American Academy of Pediatrics recommends that babies sleep on their backs until they are one year of age.

Make sure everyone who cares for your baby (includes grandparents, babysitters and childcare providers, older siblings, and others) knows how to reduce the risk of SIDS and other sleep-related dangers. They may think one time won’t matter, but it can. When a baby who usually sleeps on his back is suddenly laid on his stomach to sleep, the risk of SIDS is very high.

Shipping, Returns, Billing

 

What are your billing terms?

For purchases made via our website, we accept payment by credit card: VISA, MasterCard, or Discover; and PayPal.

 

What are your shipping and handling terms?

We ship primarily via USPS, UPS, FedEx or LTL based on our selection.

Purchases can be shipped to the contiguous United States, Canada, and the United Kingdom. Alaska, Hawaii, U.S. Territory, APO/FPO, and PO Box destinations are not included. Wholesale orders and rates to Canada and the UK are based on shipping destination and product.

 

What is your return and refund policy?

Returns

  • We do not accept returns for rewards program. For purchases, our policy is good for 30 days.
  • If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Return shipping

  • To return your product, please contact us for the ship-to address.
  • We will provide a return label with a Flat Rate Fee to return your goods to us.

Refunds

  • Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less the shipping charge.

Privacy Policy

 

What is your privacy policy?

Click here to see our privacy policy.