What is the mattress made of?

All of our mattresses are firm foam pads which have been independently certified as non-toxic and safe by CertiPUR-US laboratories. Specifically, they adhere to the following:

- No PBDE flame retardants

- No prohibited phthalates

- No ozone depleters (CFCs)

- No mercury, lead or heavy metals

- No formaldehyde

We are dedicated to providing babies with a safe sleeping environment!

How long will the baby be able to use the Baby Box?

It depends on how quickly your baby grows. In first world countries a majority of parents report use of their Baby Box as a primary sleep space for their child until approximately 5-6 months of age. In many of the developing countries where we distribute, infants receiving our Baby Boxes are malnourished and living in less-than-ideal conditions; these factors can contribute to slower development. We have found that children being raised in these more vulnerable communities tend to use their Baby Box until approximately 8 months of age and, in extreme cases, even up to a year. Our recommendation is for babies to cease using their Baby Box as a primary sleep space once they can pull themselves up independently. A baby who can roll, however, is perfectly safe inside his or her Baby Box, and the box will not tip over as long as it is on a sturdy surface.

How do most parents use the Baby Box?

Most parents use their Baby Box as a safe spot for baby to sleep at night. These parents generally keep their Baby Box right next to their bed.

Other parents use the Baby Box as a place for baby to relax or nap during the day; they often keep the Baby Box in the kitchen or living room and use it while they are in that room. Baby can rest safely while mom and dad are busy cooking, folding laundry, taking care of other kids, and so on. Once baby is too big for the Baby Box, it can be re-purposed as a storage box for toys, as a keepsake chest, or as a fun educational upcycling project!

How do you choose the products that you include in your Baby Boxes?

We are obsessed with finding nothing but the very best baby products! We've spent countless hours pouring through all the research and vetting hundreds of products, so we know exactly what babies love and need the most. In addition to our own experience with children, we always confer with the medical professionals on our Board of Advisors before including a product and are also constantly asking parents for feedback and suggestions. If you’re a parent with something to say, we’d love to hear your thoughts! Please email us at support@thebabyboxco.com.

Are there any special warnings for the Baby Box?

The Baby Box Co. required warnings are large type and clear on the exterior of every box. We also ask that you exercise common sense caution. This includes keeping the Baby Box away from open flame (though tests do show that it has a very safe, slow burn rate, which is in fact much lower than many other comparable sleeping spaces for infants). You should also not let the Baby Box get excessively wet. While you can easily wipe off spit-up, drool, or spilled milk, the Baby Box should not be left out in the rain or placed in the bath. You should also never use the lid while baby is inside. Although there are vents on the side of the boxes that allow for air circulation, the lid is strictly intended for storage purposes alone. In addition, please do not transport the Baby Box while the baby is inside as this presents a tripping/falling hazard. Always keep the Baby Box on the floor or on a sturdy, wide surface such as a coffee table. 

What safety standard do Baby Boxes meet?

Our Baby Boxes meet or exceed all applicable tenets of the CPSC, Health Canada and EN standards.  

What are the care instructions for the sheets? 

Wash your 100% cotton fitted sheets in warm (not hot) water, and then tumble dry on low. Do not dry clean, and if you iron the sheets, do not let the iron's temperature exceed 110℃.


What are your billing terms?

For purchases made via our web site, we only accept payment by credit card: VISA, MasterCard, or Discover. Please email us at support@thebabyboxco.com with any questions.

What are your shipping and handling terms?

We ship primarily via USPS, UPS, FedEx or LTL based on our selection.

Wholesale orders, International locations, Alaska and Hawaii rates are based on ship to destinations and product. APO/FPO and PO Boxes are not approved ship to locations. Please email us at support@thebabyboxco.com for a quote.

What is your return and refund policy?


  • Our policy lasts 30 days, however some types of goods are exempt from being returned. Returns are not accepted on any fabric items, nor gift cards.
  • If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
Return shipping
  • To return your product, you should email your request to support@thebabyboxco.com for the ship to address.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are shipping a return to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


How do I become a wholesaler or launch a custom program?

If you do not qualify for our free box program or are interested in creating your custom offering we can still work with you. Please email wholesale@thebabyboxco.com for more information.


How are Baby Boxes different than Pack n' Plays?

Baby Boxes are economically scalable, thereby allowing non-profits, hospitals, governments, and other institutions to reach all of the expecting and new parents in their care without increasing their program budgets. An extended reach = more lives saved and that is a huge factor in the increasing rise of Baby Boxes’ popularity.

In terms of Pack n’ Plays, groups have cited the following: 

(1) The company that manufactures Pack 'n Plays affirms that Pack 'n Plays are not to be utilized for overnight sleeping when parents call in with product safety concerns. They are intended only for daytime play or short naps under adult supervision. 

(2) Pack 'n Plays are difficult to set up, and they can in fact be dangerous if they have not been set up correctly. Baby Boxes are distributed to new parents pre-assembled, so this is not a concern for institutions with a Baby Box program as opposed to a Pack n’ Play program.

(3) Pack 'n Plays are a hassle to transport, which is especially an issue for itinerant families that frequently move from place to place. The Pack 'n Play has to be disassembled and then re-assembled each time it is moved. If pieces are lost in transit,  improper reassembly poses a risk of collapse. When a family with a Baby Box is moving from one location to another, they simply fill it with baby's items, using it as a convenient caddy.

(4) Pack 'n Plays take up a large amount of space. Many of the families who receive our Baby Boxes through outreach programs live in small apartments or shared spaces, so the Pack 'n Play takes up far too much room to be practical. The Baby Box is nice and compact, just the right size to hold a baby without taking up unnecessary extra space.

(5) Pack 'n Plays are not sustainable. Once Baby Boxes have been outgrown, on the other hand, they are re-purposed as storage or toy boxes, and they can even be recycled at the end of their life span, making them the more sustainable choice. For this reason, our company was nominated for Natural Child World's Eco Excellence Awards.

In addition, please note the following: 

Our Baby Boxes meet or exceed all applicable tenets of the CPSC, Health Canada and EN standards.

Our Baby Box ventilation has been verified as safe by an independent testing facility.

Our Baby Boxes have a comparatively slow burn rate in fire tests opposite alternative infant sleep spaces.

Our Baby Boxes are tested and certified to hold up to 52 lbs.

Our Baby Boxes include Baby Box University membership, which supports parents with access to an online education platform featuring medical expert interviews, brain development activities and a Safe Sleep e-book available in English, Spanish, French, Italian, German, Portuguese, Russian, Chinese and Hindi.

Our company serves millions of parents via Baby Box direct sales and community programs. We have an Advisory Board with sound experience, we actively facilitate infant safety research, and outreach is a cornerstone of our business model.

We love what we do and we look forward to collaborations which enable us to distribution life saving Baby Boxes and supportive education resources to as many families in need as possible! 


What is your privacy policy?

Please see below for the details on our privacy policy:

I. What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

II. How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

III. How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

IV. Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

V. Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

VI. How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

VII. Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

IX. Your consent

By using our site, you consent to our privacy policy.

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